Are you returning to work after a long spell out? Or perhaps you are at that point in your life/career that you value flexibility, work-life-balance and job stability over anything else? Lastly, are you looking to make an impactful role delivering first-class banking customer service to small British businesses? if so, please read on for further details... 

Whilst we may not have active vacancies right now (please refer to "latest jobs" for clarification of this), we're always looking to hear from good people like you, who are passionate about delivering customer services. Please let us know within the application form & process what you need and we will see if we can offer it to you. 

As a Customer Service Advisor for Zempler Bank you will work on first point contact resolution on a permanent and on-site basis at the impressive "Spine" building in Liverpool (L7), just on the outskirts of the Knowledge Quarter. We offer both full time & part time permanent contracts, with a requirement to work on a shift pattern basis which includes working a Saturday (latter opening hours 8am to 4pm). 

Your role as Customer Service Advisor will include: 

• Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.

• Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.

• Product Knowledge: Demonstrate effective knowledge of Zempler Bank's products and services.

• Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).

• Documentation: Maintain clear and accurate notes on our systems for each customer interaction.

• Process Improvement: Identify and suggest improvements to enhance customer outcomes.

What We're Looking For

• Empathy and Resilience: A customer-centric focus with a positive, committed attitude.

• Communication Skills: Excellent written and verbal communication, with a collaborative approach.

• Adaptability: Ability to work independently and as part of a team.

• Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.

• Enthusiasm for Learning: A keen interest in personal and career development.

In Return You’ll Enjoy

• Competitive basic salary.

• Additional benefit allowance representing 7.5% of your annual salary.

• 26 days’ holiday (full time equivalent), increasing each year of service to 33 days.

• Option to buy and sell up to 5 days of holiday each year.

• 4 x Life Assurance.

• Pension salary sacrifice.

• LinkedIn Learning license.

• Family-friendly policies.

• Regular social activities and team events.

• Charity Volunteering Day.

• Free drinks and snacks in the office.

Please Note - If/when there is a relevant vacancy that our Talent team feel you are suitable for, we will be in touch to arrange a call. Until that time your details will be held on our system as per our standard data retention T&C's.

Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.